Help! I can't log into my Shopalong account. No worries, let's try some of these steps below:
- Make sure you are logging in at myshopalong.com - most of our assignments now use the website and not the mobile apps for iOS and Android so be sure you are logging in at the right site.
- If you forgot your password you can reset it.
- Be sure to clear your browser's cache (you can find out how to do this in this article for the most popular browsers) and then try again by entering your username and password or using the bookmarked link you created when you started your assignment.
- If you log in and see a blank page please try on a different device or use a different browser (for example, use the native browser on your device, not a browser that opens within another app like an e-mail app). Your device or browser may be older and not compatible with our site.
- You may have not completed all of the requirements when you started the assignment so if you login and immediately see some questions to answer please continue answering those questions.
- You may inadvertently have more than one Shopalong account without realizing it (if you have one under a different phone number or e-mail address it will cause problems and you can contact us to help you keep the correct one).